Refund policy

As our products are handcrafted, we do not accept returns or refund request. As an exception, if a product arrives damaged or faulty, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please email us images of the product as it was received, prior to returning. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at forgetmeknotcrafts11@gmail.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at forgetmeknotcrafts11@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at forgetmeknotcrafts11@gmail.com.